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POLLEN FAQ

 

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PRODUCTS

Q. Where can I find nutritional information for your products? 

A. All nutritional information is listed on the packaging of each of our products, and you can also find it online on our 'retail' page, alongside the full ingredients list for each product. 

Q. Where are you stocked? 

A. We are currently stocked in over 50 locations London wide, including health stores, cafes and fitness studios. Find your nearest pollen + grace fix in the ‘find us’ section of our website. 

Q. Can I lose weight by eating your products? 

A. Whilst we don't necessarily advocate diets at Pollen + Grace, our products are designed by our naturopath with the health benefits and nutritional breakdown at the forefront, so a swap to our products would likely see a positive change in your overall health if enjoyed as part of a long term, healthy and sustainable diet. 

Q. Can any of your products be heated up? 

A. As we offer a food-to-go range, all of our products are created to be eaten just as they are. That said, if you do want to heat anything up then it is perfectly safe to do so - our banana bread is delicious grilled or heated in the oven!  

Q. Are your products available outside of London? 
 

A. Not right now, but we're working on it! Getting fresh, preservative free food from London to anywhere else is pretty hard, but we're hoping to crack it by the end of 2017! 


Q. Where should I store your products once I have received them? 

A. We recommend that all of our products are kept refrigerated so that they stay as fresh for as long as possible. As we don't use any preservatives or chemicals, we recommend consuming them as soon as possible. 

CATERING

Q. I am planning an event – could you do the catering for it? 

A. Yes absolutely – all of our salads, breakfast pots and savoury pots can be made into platters or large serving portions, as well as canapé sized should this be more suitable - and we're pretty good at cakes too if that's your thing. Head to our catering page for more info! 

Q. Do you cater for food allergies? 

A. All of our products are free from gluten, wheat, dairy + refined sugars and we have meat, vegetarian and vegan options available across our catering collection. If there's any further allergies we should be aware of e.g. nut free, then please do let us know so we can cater to this. 

DELIVERY 

Q. Can I choose my delivery day and time? 

A. For our London-based, catering deliveries you can choose the specific day you require your delivery, as well as a 1 hour delivery slot when ordering through the website (although feel free to give a more accurate delivery time in the notes). 

Q. Do you deliver outside of London? 

A. As our products are all fresh, they require chilled delivery which comes at a pretty high cost. Whilst it's not off the cards, we do ask that any queries about delivery outside of London are directed to us through hello@pollenandgrace.com. 

Q. Do you deliver catering on the weekends? 

A. If we had a mantra, it would probably be something along the lines of 'healthy food is for all people, at all times of the day'. So yes, we do deliver on weekends! 

Q. Why is the catering delivery fee £15-£30? 

A. At Pollen, we always try to keep costs as low as possible, however as we're delivering fresh food, we have to use a chilled or direct courier. The cost indicated is necessary purely to cover the delivery costs - we never profit from this charge.

OTHER

Q. Are there any vacancies at pollen + grace at the moment? 

A. We're quite often on the lookout for passionate, like-minded people to join team Pollen. You can find a list of up to date jobs openings and application links on our 'careers' page. 

Q. Do you offer any kind of kitchen experience? 

A. We're always happy to offer internhips and experience within the kitchen. If you're looking for kitchen experience within the wellness industry then please don’t hesitate to get in touch with us at hello@pollenandgrace.com.

Q. Can I have the recipe for your banana bread?

A. Unfortunately we don't give away any of the recipes for our products whilst they are available as a retail product. That said, we do often share other pollen recipes, or past product recipes in our weekly newsletter. Sign up at the bottom of the page to receive these! 

Q. Are all of your ingredients organic? 

A. Not all of our ingredients are organic as we prefer to choose the most sustainable option - we'd rather get our veg from local producers than ship organic veg half way across the world. However our fish, seafood and eggs are all organic and sourced within the UK, and our superfoods and dry products are organic where possible. Most importantly, we always ensure we go above and beyond to provide the highest quality ingredients within an accessible price point. 

Q. You stopped making my favourite product! What can I do about it?

A. We're all creatures of habit, right? If we discontinued your favourite, then that doesn't necessarily mean it's the last you'll see of it. Just pop us an email, and we'll keep it in mind for a reappearance in a future collection. We miss a lot of our past ranges already, so they'll definitely be making a comeback along the way! 

Q. How often do you chance your product range?

A. We change our collection every 6 months in line with seasonality, and the ingredients our bodies crave at that time of the year. Whilst we always keep hold of some of our  'classics' , the rest of our range is updated accordingly.