Deliciously healthy food to go

POLLEN FAQ

 

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PRODUCTS

Q. Where can I find nutritional information for your products? 

A. All nutritional information is listed on the packaging of each of our products, and you can also find it online on our 'product' page, alongside the full ingredients list for each product. 

Q. Where are you stocked? 

A. We are currently stocked in over 50 locations nationwide, including supermarkets, health stores, cafes and fitness studios. Find your nearest Pollen + Grace fix in the ‘find us’ section of our website. 

Q. Can I lose weight by eating your products? 

A. Whilst we don't necessarily advocate diets at Pollen + Grace, our products are designed by our naturopath with the health benefits and nutritional breakdown at the forefront, so a swap to our products would likely see a positive change in your overall wellbeing if enjoyed as part of a long term, healthy and sustainable diet. 

Q. Can any of your products be heated up? 

A. Yes! We offer both 'ready to eat' products as well as products that requite heating. Our range of hot pots are designed to be heated up, and our porridge pots can be eaten hot or cold - just look for those with cooking instructions and a 'heat me up' symbol. If you do want to heat any other products up too then it is perfectly safe to do so - our banana bread is delicious grilled or heated in the oven!  

Q. Are your products available outside of London? 
 

A. Yes! Our hot pots and vegan lunch boxes are available Nationwide in the UK. Businesses can also order our range of products for retail purposes through Cotswold Fayre.

Q. Where should I store your products once I have received them? 

A. We recommend that all of our products are kept refrigerated so that they stay fresh. As we don't use any preservatives or chemicals, we recommend consuming them as soon as possible once purchased. 

CATERING

Q. I am planning an event – could you do the catering for it? 

A. Yes absolutely – all of our lunch boxes and breakfast pots can be made into platters or large serving portions, alongside our individual portions. We also offer 'build your own' bars such as our salad bar or popular banana bread bar. Head to our catering page for more info! 

Q. Do you cater for food allergies? 

A. All of our products are free from gluten, wheat, dairy + refined sugars and we have meat, vegetarian and vegan options available across our catering collection. If there's any further allergies we should be aware of e.g. nut free, then please do let us know so we can cater to this. 

DELIVERY 

Q. Do you offer meal deliveries or meal plans?  

A. We do not. We decided to stick only to our retail-ready range of products as this is what we do best, and would rather continue to improve this market. If you are looking for meal delivery options, we highly recommend The Detox Kitchen or Mindful Chef

Q. Can I order products online?  

A. Unfortunately not. As our food production schedule is designed to supply stores and businesses, we are not able to also deliver to individual customers - mainly due to order notice periods and high delivery costs. 

OTHER

Q. Are there any vacancies at pollen + grace at the moment? 

A. We're quite often on the lookout for passionate, like-minded people to join team Pollen. You can find a list of up to date jobs openings and application links on our 'careers' page. 

Q. Do you offer any kind of kitchen experience? 

A. We're always happy to offer internhips and experience within the kitchen. If you're looking for kitchen experience within the wellness industry then please don’t hesitate to get in touch with us at hello@pollenandgrace.com.

Q. Can I have the recipe for your banana bread?

A. Unfortunately we don't give away any of the recipes for our products whilst they are available as a retail product. That said, we do often share other pollen recipes, or past product recipes in our weekly newsletter. Sign up at the bottom of the page to receive these! 

Q. Are all of your ingredients organic? 

A. Not all of our ingredients are organic as we prefer to choose the most sustainable option - we'd rather get our veg from local producers than ship organic veg half way across the world. However our fish, seafood and eggs are all organic and sourced within the UK, and our superfoods and dry products are organic where possible. Most importantly, we always ensure we go above and beyond to provide the highest quality ingredients within an accessible price point. 

Q. You stopped making my favourite product! What can I do about it?

A. We're all creatures of habit, right? If we discontinued your favourite, then that doesn't necessarily mean it's the last you'll see of it. Just pop us an email, and we'll keep it in mind for a reappearance in a future collection. We miss a lot of our past ranges already, so they'll definitely be making a comeback along the way! 

Q. How often do you chance your product range?

A. We change our product range between 2-3 times a year, dependent on customer and store feedback, product ideas and developments in the type of ingredients we have available to us.